The University of Arizona

UAConnect Email Migration Smooth This Time, UITS Reports

By Shelley Shelton, University Communications | June 6, 2012

About 13,000 email boxes were moved in one weekend.

The migration of thousands of employee email accounts was an overall success,  University Information Technology Services says.

"The switchover from the legacy and old UAConnect systems was extremely smooth, considering the size of the task and the time frame of Friday night until Sunday night," said Richard Holland, UITS communications manager.

Employees were told not to access their email beginning at 5 p.m. Friday, May 18, and Holland said about 13,000 accounts were moved during that weekend.

UITS has received many unsolicited positive emails and messages regarding users' experience with the move, Holland said.

During the first week after the move, UITS had more than 9,100 page views on its self-service instructions website, he said.

The page, which offers a variety of dropdown menus to help employee email users configure the new system for their particular computers, was set up after UITS identified more than 50 possible different combinations of computer type, operating system and email client.

UITS also hosted a series of Outlook Web Application demonstrations and public comment forums throughout the month of May. A video version of the demonstration as well as a downloadable quick reference guide are available on the UITS UAConnect information page.

Holland said the first day after the migration, May 21, some people reported missing email messages sent during the previous two months, so UITS re-ran the migration tool that night and it seems everyone now has all their mail messages.

The most recent migration was a pleasant development in UITS' ongoing efforts to upgrade the employee email system. Work on the project began about two years ago and faced setbacks as users reported problems after their accounts were moved to an off-site, or "cloud," system.

Holland offered several tips for people who have questions about certain aspects of the latest migration:

  • Some users have contacted UITS about importing their old contacts into the Outlook Web Application. The application can't import contacts, but there is a workaround: If you have access to the desktop full version of Outlook, you can configure that and import your contacts into Outlook. They then will be available in the web application as well.
  • For anyone having any email issues, there is still a dedicated UAConnect support team in place through the 24/7 IT Support Center. Call 626-TECH (8324) and choose option two in the automated phone system. That connects you to the hotline for the UAConnect support team. Or get help using UAssist but be sure to have your popup blockers disabled to use the site.
  • People who are gone for the summer can still set up their new mailbox anytime and from anywhere that has Internet access.