The University of Arizona

Life & Work, Visitor Center Looking for Feedback

By Shelley Shelton, University Communications | April 25, 2012

Both units have created surveys that are available online.

The UA Visitor Center sent a survey last week to help it focus the services it offers and reduce duplication.
The UA Visitor Center sent a survey last week to help it focus the services it offers and reduce duplication.
Life & Work Connections sent a survey last month and is finding affirmation for many of the services it already offers.
Life & Work Connections sent a survey last month and is finding affirmation for many of the services it already offers.

Life & Work Connections and the UA Visitor Center are gathering feedback on the services they offer.

Life & Work Connections sent out an email about an Employee Wellness Interest survey via Survey Monkey last month. Many questions focused on what services people use or would like to see implemented, and what time would be good to offer certain types of meetings or events.

"It's a best-practice approach to stay connected to our population, the faculty, appointed professionals and staff employed by the UA," said Nancy Rogers, employee wellness coordinator. "We wanted to find out their areas of interest and needs, and how they view our existing programs."

She said the results will be used to match resources to perceived needs, using current research to design effective health promotion activities.

"The good news is that the programs and services we now offer are affirmed in the results," she said.

Key findings will be posted on the LWC website. The survey is still available here.

Last week, the UA Visitor Center sent its own Survey Monkey questionnaire. Like Life & Work Connections' survey, many of the questions involved services the center offers or hopes to offer.

Heather Lukach, director of the Visitor Center, said it was time.

"We haven't done a survey since I've been here, in the last nine years or so," she said. "We thought this was a good method to try and help us guide our programs and services."

For a long time, the Visitor Center has "been trying to be everything to everyone," she said. The result is that some services overlap with things that are offered in other UA departments.

The aim of the survey is to help the Visitor Center focus its programs and services, Lukach said.

The rise in popularity of the Survey Monkey free online survey system has made communication easier than in the past, she said.

The Visitor Center can collect and analyze responses in real time and tailor the survey to the various populations it serves, such as educators, people who have taken Visitor Center campus tours, people who work in tourism and the UA campus community, she said.

In the first two days after the campus survey went out, the center received 110 responses. The survey is available here.

"We're just trying to capture as many opinions as possible because we serve so many types of guests on campus," Lukach said.